Refund policy

Returns and Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must come back with its original packaging and tags. You may have opened and tried it; what we cannot accept is a bottle that comes back heavily used. You will also need the receipt or proof of purchase.

To start a return, you can contact us at parfino.contact@gmail.com. Please note that returns must be sent to the following address: Chile - España 8262, building 2, apartment 42, 7970448 La Cisterna, RM, Chile.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. A fee of USD 6.95 for using that label is deducted from your refund; if you prefer to arrange the return shipment yourself and not use it, you can. Items sent back to us without first requesting a return will not be accepted.

Shipping costs are non-refundable for orders that could not be delivered, were left unclaimed or were refused on arrival, unless the mistake was ours.

For any questions about returns, you can contact us at parfino.contact@gmail.com.

Damages and issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We know you have to smell a fragrance to know whether it is yours. So you can open the bottle and try it: as long as it has not been used in excess, you get a full refund. If it comes back with a considerable part of the contents used, the refund will be partial and proportional to what is left.

If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 30-day cooling-off period

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. As above, your item must come back with its original packaging and tags. You may open and try it to decide; if it comes back with a considerable part of the contents used, the refund will be proportional to what is left. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 30 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 30 business days have passed since we approved your return, please contact us at parfino.contact@gmail.com.

Right of withdrawal (European Union customers)

If you made your purchase from the European Union, you have the right to return your order within 30 calendar days of delivery of the last item, without giving any reason.

To start a return or cancellation, go to your account at parfinoshop.com/account, select the relevant order and follow the instructions.

Once your return has been received and verified, we will process your refund within 30 days using the same original payment method.

Customs duties, import taxes and clearance fees charged by your country are not included in the price and are not received by us, but by your country's authorities. For that reason we cannot refund them: if you return an order, we refund what you paid us, not what you paid at customs. If you refuse the parcel at customs to avoid those charges, they cannot be recovered either.