FREQUENTLY ASKED QUESTIONS

Yes, all our perfumes are 100% original and authentic from each brand, including testers — the bottle and the perfume are genuine, only the packaging differs.

The tester is the same original perfume, without the luxury box (sometimes with a simpler cap). The bottle and contents are 100% genuine, which is why it costs less.

We work directly with authorized distributors of each brand. If a product does not meet expectations, you have a 30-day warranty to return it.

We ship to over 90 countries worldwide.

Shipping is 100% free, with no minimum purchase amount, to any of the more than 90 countries we cover.

Between 2 and 12 business days depending on the country: 2 to 5 in the United States, 4 to 8 in Europe and 4 to 12 elsewhere.

Yes, as soon as your order is dispatched we will send you an email with the tracking number.

In some countries, international shipments may be subject to local tariffs or taxes, according to your country's customs regulations. These costs, if applicable, are not included in the price and are the responsibility of the buyer.

If your order exceeds the estimated delivery time, please write to us and we will check the shipping status with the carrier.

Prices are in USD, which is the store's currency. For your convenience, we display an estimated price in your local currency, though the final charge is processed in USD.

We accept credit and debit card payments securely through our payment gateway.

Yes, payment is processed through an encrypted and secure payment gateway; we never store your card details.

Yes, you have 30 days from the date you receive your order to request a return. The product must be unused, with its original seal and packaging.

Write to us as soon as you receive it, and we'll help you resolve it free of charge — replacement or refund, as appropriate.

Once your return is approved, your refund will be processed to your original payment method within up to 30 business days.

For now, we don't do direct exchanges: you must return the original product and place a new order for the one you want.

Eau de Parfum has a higher concentration of essence (lasts longer on the skin, between 6 and 8 hours), while Eau de Toilette is lighter and fresher, ideal for everyday use (lasts 4 to 6 hours). We indicate which one each product is so you can choose according to what you're looking for.

Yes, as long as the order has not been dispatched. Write to us as soon as possible to manage the cancellation.

Write to us via the store chat or at parfino.contact@gmail.com with your order number and we'll help you right away.

You can write to us via the store's chat, email parfino.contact@gmail.com, or at +56967592862.